Do you have a passion for creating exceptional customer experiences and ensuring customer happiness? 🌟 Join Feelo, where we’re reshaping how Sri Lankans discover food, wellness, and travel experiences!
We’re looking for a Customer Success Specialist who is driven to make customers smile by providing excellent support, resolving concerns, and exceeding expectations.
Position Details:
- Position: Customer Success Specialist
- Company: Feelo
- Employment Type: Full-Time
- Base Salary: LKR 35,000 - 70,000 (💰 with performance-based bonuses, depending on experience and skills)
Your Mission (Should You Choose to Accept It):
📞 Customer Happiness First
- Call customers after voucher redemption to ensure a seamless and delightful experience.
🔍 Resolve Inquiries Promptly
- Handle and resolve all customer inquiries and complaints with care and efficiency.
📩 Timely Communication
- Respond to customer messages across platforms, maintaining professionalism and timeliness.
📈 Maintain Stellar CSAT Scores
- Work to keep customer satisfaction (CSAT) above 95%, ensuring customers leave with a smile.
🗂 Feedback and Escalations
- Document customer feedback and escalate complex issues for effective resolution.
What Makes You Our Ideal Candidate?
🌟 Empathy: You genuinely care about customers and their experiences.
🔍 Problem-Solving Skills: You think on your feet and provide effective solutions.
✉️ Clear Communication: You excel in verbal and written communication.
⏱ Time Management: You thrive in fast-paced environments and prioritize effectively.
🤝 Customer-Centric Mindset: You’re dedicated to ensuring customer satisfaction.
What We’re Offering:
✨ Performance Bonuses: Rewards for meeting and exceeding key satisfaction metrics.
📈 Career Growth: Opportunities to develop your skills in a dynamic startup.
🏆 Meaningful Impact: Be the face of Feelo’s customer success journey.
🎉 Supportive Team: Work with a motivated, innovative, and fun team.
🎁 Exclusive Perks: Access to Feelo’s deals and experiences.