Do you have a passion for creating exceptional customer experiences and ensuring customer happiness? š Join Feelo, where weāre reshaping how Sri Lankans discover food, wellness, and travel experiences!
Weāre looking for a Customer Success Specialist who is driven to make customers smile by providing excellent support, resolving concerns, and exceeding expectations.
Position Details:
- Position: Customer Success Specialist
- Company: Feelo
- Employment Type: Full-Time
- Base Salary: LKR 35,000 - 70,000 (š° with performance-based bonuses, depending on experience and skills)
Your Mission (Should You Choose to Accept It):
š Customer Happiness First
- Call customers after voucher redemption to ensure a seamless and delightful experience.
š Resolve Inquiries Promptly
- Handle and resolve all customer inquiries and complaints with care and efficiency.
š© Timely Communication
- Respond to customer messages across platforms, maintaining professionalism and timeliness.
š Maintain Stellar CSAT Scores
- Work to keep customer satisfaction (CSAT) above 95%, ensuring customers leave with a smile.
š Feedback and Escalations
- Document customer feedback and escalate complex issues for effective resolution.
What Makes You Our Ideal Candidate?
š Empathy: You genuinely care about customers and their experiences.
š Problem-Solving Skills: You think on your feet and provide effective solutions.
āļø Clear Communication: You excel in verbal and written communication.
ā± Time Management: You thrive in fast-paced environments and prioritize effectively.
š¤ Customer-Centric Mindset: Youāre dedicated to ensuring customer satisfaction.
What Weāre Offering:
āØ Performance Bonuses: Rewards for meeting and exceeding key satisfaction metrics.
š Career Growth: Opportunities to develop your skills in a dynamic startup.
š Meaningful Impact: Be the face of Feeloās customer success journey.
š Supportive Team: Work with a motivated, innovative, and fun team.
š Exclusive Perks: Access to Feeloās deals and experiences.