Customer Success Specialist | Feelo

Do you have a passion for creating exceptional customer experiences and ensuring customer happiness? šŸŒŸ Join Feelo, where weā€™re reshaping how Sri Lankans discover food, wellness, and travel experiences!
Weā€™re looking for a Customer Success Specialist who is driven to make customers smile by providing excellent support, resolving concerns, and exceeding expectations.

Position Details:

  • Position: Customer Success Specialist
  • Company: Feelo
  • Employment Type: Full-Time
  • Base Salary: LKR 35,000 - 70,000 (šŸ’° with performance-based bonuses, depending on experience and skills)

Your Mission (Should You Choose to Accept It):
šŸ“ž Customer Happiness First

  • Call customers after voucher redemption to ensure a seamless and delightful experience.

šŸ” Resolve Inquiries Promptly

  • Handle and resolve all customer inquiries and complaints with care and efficiency.

šŸ“© Timely Communication

  • Respond to customer messages across platforms, maintaining professionalism and timeliness.

šŸ“ˆ Maintain Stellar CSAT Scores

  • Work to keep customer satisfaction (CSAT) above 95%, ensuring customers leave with a smile.

šŸ—‚ Feedback and Escalations

  • Document customer feedback and escalate complex issues for effective resolution.

What Makes You Our Ideal Candidate?
šŸŒŸ Empathy: You genuinely care about customers and their experiences.
šŸ” Problem-Solving Skills: You think on your feet and provide effective solutions.
āœ‰ļø Clear Communication: You excel in verbal and written communication.
ā± Time Management: You thrive in fast-paced environments and prioritize effectively.
šŸ¤ Customer-Centric Mindset: Youā€™re dedicated to ensuring customer satisfaction.

What Weā€™re Offering:
āœØ Performance Bonuses: Rewards for meeting and exceeding key satisfaction metrics.
šŸ“ˆ Career Growth: Opportunities to develop your skills in a dynamic startup.
šŸ† Meaningful Impact: Be the face of Feeloā€™s customer success journey.
šŸŽ‰ Supportive Team: Work with a motivated, innovative, and fun team.
šŸŽ Exclusive Perks: Access to Feeloā€™s deals and experiences.

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