Are you skilled at building strong relationships and managing accounts? 🌟 Join Feelo, where we’re enabling merchants to connect with thousands of Sri Lankans looking for food, wellness, and travel experiences.
We’re hiring a Merchant Relationship Specialist to manage merchant relationships, ensure satisfaction, and drive mutual success!
Position Details:
- Position: Merchant Relationship Specialist
- Company: Feelo
- Employment Type: Full-Time
- Base Salary: LKR 35,000 - 70,000 (💰 with performance-based bonuses, depending on experience and skills)
Your Mission (Should You Choose to Accept It):
📚 Educate and Onboard
- Guide merchants through onboarding and educate them about Feelo’s platform and benefits.
📊 Analyze Performance
- Use data to monitor merchant performance and recommend strategies for improvement.
🤝 Account Management
- Act as the primary point of contact for merchants, fostering strong and long-lasting relationships.
📈 Ensure Merchant Satisfaction
- Maintain a CSAT score of 95%+ by addressing concerns and enhancing the partnership experience.
🔄 Communicate Feedback
- Relay customer and merchant feedback to internal teams, ensuring effective resolution of concerns.
What Makes You Our Ideal Candidate?
🌟 Relationship-Building Skills: You create trust and rapport effortlessly.
📊 Analytical Mindset: You make decisions based on data and insights.
🗂 Organizational Skills: You manage multiple accounts efficiently.
✉️ Clear Communication: You’re articulate and persuasive in your interactions.
⚡ Proactive Problem Solver: You anticipate issues and address them effectively.
What We’re Offering:
✨ Performance Bonuses: Rewards for achieving key retention and satisfaction goals.
📈 Career Growth: Opportunities to take on greater responsibilities in a fast-paced startup.
🏆 Merchant Impact: Play a crucial role in empowering Feelo’s merchant network.
🎉 Dynamic Team: Collaborate with passionate and innovative professionals.
🎁 Exclusive Perks: Access to Feelo’s deals and experiences.
📩 How to Apply:
Send your CV and a note on why you’re the perfect fit for either role to hr@feelo.lk.
💡 Ready to make an impact? Join Feelo today! 🚀